Saturday, January 24, 2009

Hasta La Vista, Suddenlink!


Well, at least where cable TV is concerned. I still have my internet through them until WiFi, satellite or even DSL becomes cheaper. Keep in mind, I have no home phone line hooked up and haven't for a while, I mean...why bother? But none of this actually explains WHY I left them.

Just before Christmas, I get a postcard from them(I knew I should have kept it or at least a photo). In this postcard, they thanked me for my long time continued service with them. In the same breath, they THEN told me that my package has expired and my rate would now increase by $5! Oh, they also wanted to inform me of YET another surcharge that was going to be included as well. When I called to tell them I was going to disconnect, they only offered a $2 discount, uh...no. This was finally the nudge I needed to move on from them and try satellite service. I got a great package deal with one of the big 2 and I must say, for the past month, I have been pleasantly satisfied. The difference in picture quality is like night and day(uh...duh). I must say, I have been a cable subscriber for many years and never thought I would ever move to satellite as I was always a bit leery on how reliable they might be. Yet, there were MANY times that Suddenlink left me without service on both TV AND internet, with internet being down the most.

I still have them as my internet provider and I have been looking at ALL options I can think of to get around even that, but it looks like I'm stuck with them for a little bit longer as services get cheaper elsewhere. Alltel already dropped their WiFi to $60 a month and the speed is nearly 4 times faster than what I have now, but speed isn't what I really need at this moment. Thus, this also impacted my choice for a new cell phone. For now, I don't regret the choice I made, I hope it continues.


PISS ON YOU, SUDDENLINK!

I am the Complaint Department Manager and I approve this bitch slap.

14 comments:

It's Me said...

ha ha! u showed them who's boss!

longrooffan said...

CDM: I, also, no longer have a land line. I disconnected about 10 years ago when my Mom called me on my cell while I was sitting in my living room looking at my land line phone.

I have cellular internet access via Sprint for $58 per month. It allows me access anywhere Sprint cellular phones have access. When I did my By The Numbers trips last summer, I didn't miss a beat no matter where I was, including remote Arkansas, up by Stockton Lake and even down in Rockaway Beach.

Good Luck.

Pete Abel said...

I'm with Suddenlink at Corporate HQ. I'm sorry we lost you as a TV customer, but am glad you're still an Internet customer. If you have future problems with that service and can get them resolved through normal channels, please let me know (by email: pete.abel@suddenlink.com) and I will gladly engage senior managers to assist.

Red said...

WTF did you just release a bunch of fricken post's at once? Now I can't remember what I wanted to say.

Oh yea, we have satilite for TV and internet. TV is mostly OK but don't go internet with it. You will do noghing but byatch and complain, oh yea, your good at that.

I am thinking of swithcing to Allhell for my internet. I will have to get the booster (two hundred bucks) for it to work out here but it will be like whhhhay faster then what I gots.

Glad your back man. Missed. you. DONt GO TO DISNEY

Jim Harrison said...

After 6 days and 2 calls to "tech support" my Suddenlink email still is not working. 1st "tech" made a couple of limp wrist attempts and then told me she was going to turn in a ticket. A ticket??? to whom I asked? She said their tech department! Turn in a ticket for repair to yourself!! After the "24 to 48" hours that she said it would take to solve the problem had come and gone I made my 2nd useless call to their so called tech support. The second "tech" did not even offer the courtesy of an attempt to solve my problem but he did say that it would take "5 to 7 business days, but since the 7th day was on a Friday it would be sometime the next week before it could be fixed" !!!!!! I guess they take Fridays off to go to how to repair service seminars! I've noticed Suddenlink offers to contact them at their email address and they will help. MY EMAIL NOT WORKING IS THE PROBLEM! Unfortunately they are the only dance hall in town other than satellite service, and I was told many time to stay away from that, so I'm staying busy going to every complaint site I can to find to spread the word about this crappy company.

Anonymous said...

Suddenlink (or, as we refer to them as, "SuddenLY UNlinked) 'bought out' (aka ATE) the entire market which includes Flagstaff, AZ.
Since the switchover, we have had NOTHING but problems, in EVERY DEPARTMENT.
The sent their first paper bill to our OLD ADDRESS, despite the fact that we transferred our service from one apt. in Flagstaff to a different apartment in Flagstaff, and then started robo calling (back when the Suddenlink phone service still actually functioned - which is no longer does, yet again) warning of an upcoming interruption in service (due unpaid bill we never received - because the USPS can't manage to comprehend a mail-forwarding order, either).
Since June/July, still using the NPG modem, etc., the sudden and continual outtages of both internet connectivity and cable phone service have been so numerous I've not only lost count - I've misplaced one entire file of notes made during the probably 100+ calls we've needed to make to Suddenlink because of the continual problems.
The opted me IN to "no paper billing" someone, although I never verbally authorized that nor did I select that option in my 'account settings' online.
I've lost track of the number of "no shows" for service appointments........... and been chained to the apt. for more days and service time periods than I can count w/o finding my other files full of notes.
Clearly, Suddenlink was in no way prepared or properly equipped to take over the NPG market in this area. I've been given very "reason" (i.e., EXCUSE) in the book each time I've had to call for service, billing assistance (including numerous times they indicated the appropriate no-service/no-show credits would be posted to our account bill "after review by xnxndhdyah".
Yesterday two techs were here for over two hours. Within an hour of them leaving - the phone service died again (according you (a) no dial tone and (b) the continually blinking light on the cable modem with was NEWLY INSTALLED YESTERDAY BY THEIR TECHS).

I despise any flavor of "Qwest" (which they now call themselves "Century link" or somesuch? and have been told my several other residents of this apt. complex that THEY are horrible in terms of connectivity, etc. Yet, I am seriously considering canceling my Suddenlink phone service completely. If I didn't have a cell phone already (via Verizon from before they ate Alltel) I would be completely without the ability to call for emergency services for a medical emergency (and I am medically disabled with medical problems that can easily require EMS assistance immediately, or, for example fire department or police department response. (We did have a kitchen fire a few months back........ had it escalated, I would have had to rely on the cell phone battery being charged enough to use it to summon FD assistance)

Suddenlink either did or still does employ higher level network administrators, etc., and decision makers who should be fired immediately, denied any golden parachute severance benefits, etc., and toss promptly into the snow banks which are readily available right now due to recent storms.

THIS COMPANY IS BEING RUN BY A BUNCH OF TOTAL AND COMPLETE MORONS....... and while there are a handful of useful, knowledgeable, and hard-working 'front line' employees.............. I WOULD NEVER ADVISE ANYONE TO ENROLL FOR SERVICE WITH SUDDENLINK.

To put it bluntly, on the whole: THIS COMPANY TOTALLY SUCKS AND SHOULD BE SCRUTINIZED BY THE FTC AND WHATEVER OTHER 3-LETTER AGENCIES HAVE JURISDICTION OVER "INTERNET SERVICE PROVIDERS" AND "TELECOMMUNICATIONS COMPANIES"

SuddenlinkSufferer said...

Suddenlink (or, as we refer to them as, "SuddenLY UNlinked) 'bought out' (aka ATE) the entire market which includes Flagstaff, AZ.
Since the switchover, we have had NOTHING but problems, in EVERY DEPARTMENT.
The sent their first paper bill to our OLD ADDRESS, despite the fact that we transferred our service from one apt. in Flagstaff to a different apartment in Flagstaff, and then started robo calling (back when the Suddenlink phone service still actually functioned - which is no longer does, yet again) warning of an upcoming interruption in service (due unpaid bill we never received - because the USPS can't manage to comprehend a mail-forwarding order, either).
Since June/July, still using the NPG modem, etc., the sudden and continual outtages of both internet connectivity and cable phone service have been so numerous I've not only lost count - I've misplaced one entire file of notes made during the probably 100+ calls we've needed to make to Suddenlink because of the continual problems.
The opted me IN to "no paper billing" someone, although I never verbally authorized that nor did I select that option in my 'account settings' online.
I've lost track of the number of "no shows" for service appointments........... and been chained to the apt. for more days and service time periods than I can count w/o finding my other files full of notes.
Clearly, Suddenlink was in no way prepared or properly equipped to take over the NPG market in this area. I've been given very "reason" (i.e., EXCUSE) in the book each time I've had to call for service, billing assistance (including numerous times they indicated the appropriate no-service/no-show credits would be posted to our account bill "after review by xnxndhdyah".
Yesterday two techs were here for over two hours. Within an hour of them leaving - the phone service died again (according you (a) no dial tone and (b) the continually blinking light on the cable modem with was NEWLY INSTALLED YESTERDAY BY THEIR TECHS).

I despise any flavor of "Qwest" (which they now call themselves "Century link" or somesuch? and have been told my several other residents of this apt. complex that THEY are horrible in terms of connectivity, etc. Yet, I am seriously considering canceling my Suddenlink phone service completely. If I didn't have a cell phone already (via Verizon from before they ate Alltel) I would be completely without the ability to call for emergency services for a medical emergency (and I am medically disabled with medical problems that can easily require EMS assistance immediately, or, for example fire department or police department response. (We did have a kitchen fire a few months back........ had it escalated, I would have had to rely on the cell phone battery being charged enough to use it to summon FD assistance)

Suddenlink either did or still does employ higher level network administrators, etc., and decision makers who should be fired immediately, denied any golden parachute severance benefits, etc., and toss promptly into the snow banks which are readily available right now due to recent storms.

THIS COMPANY IS BEING RUN BY A BUNCH OF TOTAL AND COMPLETE MORONS....... and while there are a handful of useful, knowledgeable, and hard-working 'front line' employees.............. I WOULD NEVER ADVISE ANYONE TO ENROLL FOR SERVICE WITH SUDDENLINK.

To put it bluntly, on the whole: THIS COMPANY TOTALLY SUCKS AND SHOULD BE SCRUTINIZED BY THE FTC AND WHATEVER OTHER 3-LETTER AGENCIES HAVE JURISDICTION OVER "INTERNET SERVICE PROVIDERS" AND "TELECOMMUNICATIONS COMPANIES"

Anonymous said...

ascendsMy cost for unlisted number went from $0.70 to $6.50 a month. No warning, or request for my permission to do so just a sudden rate increase. One year of telephone from Magic Jack for less than one month of SuddenStink phone service BEFORE this rate increase. I'll dump their internet next.

seeking the truth said...

I'm tired of their outages. I called and sat through about a minute of basically outage in the entire state of WV this evening. It seems to be the norm for them more and more. I asked the guy if after six plus hours of no cable, internet and phone if I would be credited for lack of service. He said I would have to call back after service is restored and speak with someone about it but that techs were working in the field to fix the problem. CAS Cable here I come. I used your pic above on my fb page, hope you don't mind. piss on suddenlink.

Anonymous said...

July,16,2013 My complaint is when community tv channel 17 in big spring why is it that during city coucial meetings it is cut short and goes to commerials i like watch the whole thing./

Anonymous said...

used and abused

Anonymous said...

used and abused. welcome to Donner Summit a place that you pay for cable and it really might only work clearly for an hour or two a day.Yes there is really such a place.It,s called Norden Ca.Sudden link you should be ashamed for advertising every day on how great of a company you are and look at reality.Take some of the millions of dollars you spend and do a real commercial that shows you fixing your busted ass system here and makink us happy to pay every month.Your customer servive dept idea of help is to dissconect us after we have complained and been patient with your lies and promises.The only recourse we could think of was not to pay you anymore for providing antiquated service.So your so called GM in Truckee Ca Dave Morris has us disconected because he is incompetant to run an office. You need to fire him and send your crew to PGAE training school to learn how things are done the right way instead of putting a banddade on a gunshot wound .SHAME ON YOU SUDDENLINK YOUR NOT CONNECTED. From a loyal customer that couldnt take any more.

Phillis Clayton said...

Continue to have numous problems with box shutting down several times on a daily basis and has been during this for months. it has started to affect my tv. company tech service has not resolved problem nor wants assist with any credits

Anonymous said...

Suddenlink is the worst. The last few times I had issues with my cable I had to actually bitch out a supervisor to get anything done. Like today my cable went out. I had sound but no picture. I called and was informed that they couldn't send anyone out until Tuesday. That is unacceptable. They said the problem was with the lines outside of my house. I demanded to speak to a supervisor. I have to actually yell and curse at her before she would even attempt to do anything to resolve this issue. Ten minutes after I hung up on her my issue was resolved.
This company is the worst. It's the only cable provider in my area or I would leave it.
I also have internet and phone with them. But won't for much longer.