Saturday, January 24, 2009
Hasta La Vista, Suddenlink!
Well, at least where cable TV is concerned. I still have my internet through them until WiFi, satellite or even DSL becomes cheaper. Keep in mind, I have no home phone line hooked up and haven't for a while, I mean...why bother? But none of this actually explains WHY I left them.
Just before Christmas, I get a postcard from them(I knew I should have kept it or at least a photo). In this postcard, they thanked me for my long time continued service with them. In the same breath, they THEN told me that my package has expired and my rate would now increase by $5! Oh, they also wanted to inform me of YET another surcharge that was going to be included as well. When I called to tell them I was going to disconnect, they only offered a $2 discount, uh...no. This was finally the nudge I needed to move on from them and try satellite service. I got a great package deal with one of the big 2 and I must say, for the past month, I have been pleasantly satisfied. The difference in picture quality is like night and day(uh...duh). I must say, I have been a cable subscriber for many years and never thought I would ever move to satellite as I was always a bit leery on how reliable they might be. Yet, there were MANY times that Suddenlink left me without service on both TV AND internet, with internet being down the most.
I still have them as my internet provider and I have been looking at ALL options I can think of to get around even that, but it looks like I'm stuck with them for a little bit longer as services get cheaper elsewhere. Alltel already dropped their WiFi to $60 a month and the speed is nearly 4 times faster than what I have now, but speed isn't what I really need at this moment. Thus, this also impacted my choice for a new cell phone. For now, I don't regret the choice I made, I hope it continues.
PISS ON YOU, SUDDENLINK!
I am the Complaint Department Manager and I approve this bitch slap.